Join our online Gaelic course and learn to give better customer service in the Gaelic language.

This is an online Gaelic language course for anyone with basic Gaelic language skills who works in a customer service role.

You’ll learn to use your Gaelic skills more regularly and confidently in a range of customer service situations.

The course will help you deliver greater visibility and use of Gaelic in your workplace. It’s ideal if you work for an organisation that has a Gaelic Language Plan or positive language policy.

Who is this online Gaelic course for?

This course is designed for people working in a public-facing organisation who already have some basic Gaelic language skills.

If you’re completely new to Gaelic, start with Gaelic for Business and Local Authorities 1. This introductory online course will give you the skills you need to succeed on Gaelic for Business and Local Authorities 2.

What you’ll study

You’ll cover the following oral and aural Gaelic language skills:

  • greeting customers and clients
  • understanding a range of conversational Gaelic responses
  • exchanging pleasantries in spoken and written Gaelic
  • how to read basic emails and correspondence in Gaelic so you know where to direct them within your organisation.

By the end of this course, you’ll be able to…

  • Greet customers in Gaelic and extend the conversation to daily pleasantries.
  • Understand basic spoken and written Gaelic in a customer-facing context.
  • Model positive language awareness in any organisation that’s subject to Gaelic language monitoring.

How you’ll study

Online learning

This Gaelic course is delivered flexibly, 100% online. You can study with us anywhere in the world and manage your study hours to suit you.

The course is taught at absolute beginners’ level, or A1 on the CEFR (Common European Framework of Reference for Languages).

You’ll have four weeks of teaching, then a final week for assessments.

Your teaching

Your teaching is delivered through MyAberdeen, our online Virtual Learning Environment (VLE). It holds all the materials, tools and support you’ll need in your studies. Take a look around MyAberdeen.

You can access your learning materials on computer, smartphone and laptop, 24 hours a day. You’ll find a range of resources at your fingertips, including:

  • video lectures
  • live online teaching sessions
  • quizzes
  • audio clips
  • reading materials
  • discussion boards with colleagues and tutors
  • the online resources of our award-winning Sir Duncan Rice Library.

Live online teaching sessions

You’ll have two live online sessions each week, for the first four weeks of the course. They’ll take place on:

  • Tuesdays at 1pm, and
  • Wednesdays at 11am.

These are interactive small-group teaching sessions where you’ll get to learn from and chat with your tutor and colleagues. Each session is scheduled to last 45 minutes.

Alongside your teaching sessions, you’ll have materials to work through by yourself.

Your tutors

You’ll learn from experienced Teaching Assistants under the supervision of academic staff from our School of Language, Literature, Music and Visual Culture.

Your course coordinator

Where this will take you


This course will help you make progress in your Gaelic learning journey.

If you work for a public body, it will help them meet their obligations in their Gaelic Language Plan.

Continuing Professional Development (CPD)

Your employer or professional institute may recognise this course for CPD. Talk to your employer or institute to find out more.

Free career support

Access our free careers service while you study.

  • 1:1 appointments
  • CV checks
  • Interview prep
  • Job opportunities

See how our careers service can help you.

Entry requirements

This course is designed for people who already have some basic skills in the Gaelic language.

It’s an undergraduate course, delivered at the absolute beginners’ level of Gaelic (A1 CEFR Gaelic).

If in doubt about whether your language skills are at the right level for this course, we’re here to help. Get in touch for advice via email.