Join our online Gaelic course and learn to give better customer service in the Gaelic language.
This is an online Gaelic language course for anyone with basic Gaelic language skills who works in a customer service role.
You’ll learn to use your Gaelic skills more regularly and confidently in a range of customer service situations.
The course will help you deliver greater visibility and use of Gaelic in your workplace. It’s ideal if you work for an organisation that has a Gaelic Language Plan or positive language policy.
Who is this online Gaelic course for?
This course is designed for people working in a public-facing organisation who already have some basic Gaelic language skills.
If you’re completely new to Gaelic, start with Gaelic for Business and Local Authorities 1. This introductory online course will give you the skills you need to succeed on Gaelic for Business and Local Authorities 2.
What you’ll study
You’ll cover the following oral and aural Gaelic language skills:
- greeting customers and clients
- understanding a range of conversational Gaelic responses
- exchanging pleasantries in spoken and written Gaelic
- how to read basic emails and correspondence in Gaelic so you know where to direct them within your organisation.
By the end of this course, you’ll be able to…
Greet customers in Gaelic and extend the conversation to daily pleasantries.
Understand basic spoken and written Gaelic in a customer-facing context.
Model positive language awareness in any organisation that’s subject to Gaelic language monitoring.
How you’ll study
This Gaelic course is delivered flexibly, 100% online. You can study with us anywhere in the world and manage your study hours to suit you.
The course is taught at absolute beginners’ level, or A1 on the CEFR (Common European Framework of Reference for Languages).
You’ll have four weeks of teaching, then a final week for assessments.
Your teaching is delivered through MyAberdeen, our online Virtual Learning Environment (VLE). It holds all the materials, tools and support you’ll need in your studies. Take a look around MyAberdeen.
You can access your learning materials on computer, smartphone and laptop, 24 hours a day. You’ll find a range of resources at your fingertips, including:
- video lectures
- live online teaching sessions
- audio clips
- reading materials
- discussion boards with colleagues and tutors
- the online resources of our award-winning Sir Duncan Rice Library.
Live online teaching sessions
You’ll have two live online sessions each week, for the first four weeks of the course. They’ll take place on:
- Tuesdays at 1pm, and
- Wednesdays at 11am.
These are interactive small-group teaching sessions where you’ll get to learn from and chat with your tutor and colleagues. Each session is scheduled to last 45 minutes.
Alongside your teaching sessions, you’ll have materials to work through by yourself.
You’ll learn from experienced Teaching Assistants under the supervision of academic staff from our School of Language, Literature, Music and Visual Culture.
You’ll be assessed entirely online via:
- an online oral test – reproducing the materials you’ve been learning, simulating greetings and exchanging pleasantries
- an online listening test – testing your recognition of language practised in the course.
This course totals approximately 50 hours of study and assessment time.
That’s around 10 – 12 hours per week, including self-learning.
This is an indicative guide to the time required for a typical student to achieve the learning outcomes.
Activities at fixed times
You’ll have two fixed, interactive group teaching sessions each week, for the first four weeks of the course. Each session will last 45 minutes.
These will take place on:
- Tuesdays at 1pm, and
- Wednesdays at 11am.
Apart from these sessions, you can largely set your own study hours each week to cover the materials. MyAberdeen is available 24/7, so you can log in and study when it suits you.
Our first-class support structure will ensure that you aren’t alone in your studies. You’ll have contact with your tutors via MyAberdeen. You can use social media and discussion boards to chat with your fellow students too.
We provide a wide range of services to support you in your studies and beyond:
- Careers and Employability Service – including one-to-one advice sessions
- Disability support
- IT support
- Library support
- Student Support Service – help with finances, stress, wellbeing and non-academic issues
- Student Learning Service – study support, with advice sessions available via phone or Skype
- Aberdeen University Students’ Association (AUSA) – run by students for students
- Toolkit – clever apps and free training that can make your study life easier
Wherever you are in the world, you’ll feel part of our very special Aberdeen learning community.
Your course coordinator
Dr Moray Watson
Moray is a Senior Lecturer in Gaelic. He’s authored many Gaelic language textbooks and a blog on how to learn Gaelic. Moray’s also Director of Ionad Eòghainn MhicLachlainn: the National Centre for Gaelic Translation.View Moray’s profile
Where this will take you
This course will help you make progress in your Gaelic learning journey.
If you work for a public body, it will help them meet their obligations in their Gaelic Language Plan.
Continuing Professional Development (CPD)
Your employer or professional institute may recognise this course for CPD. Talk to your employer or institute to find out more.
We welcome students from all over the world.
This course has no formal entry requirements. You do not need to provide proof of your qualifications.
But you do need to check the entry guidance above to understand the level of teaching delivered, to decide if this course is right for you.
If you do not have qualifications from the UK, check the equivalent teaching level for your country.
You do not need a visa to study online with us.
English language requirements
Teaching is delivered in English.
You do not have to provide proof of your English language skills to join this course. But we want to make sure that you can use English well enough to study successfully.
Recommended level of English
For this course, we recommend the following level of English language proficiency.
These are our Undergraduate Standard requirements, and these are minimum scores.
IELTS Academic and IELTS Online (not IELTS Indicator or IELTS General Training)
- 6.0 overall
- 5.5 for listening, reading and speaking
- 6.0 for writing
TOEFL iBT and TOEFL iBT Home Edition
- 78 overall
- 17 for listening
- 18 for reading
- 20 for speaking
- 21 for writing
- TOEFL DI code is 0818
Cambridge English: B2 First, C1 Advanced, or C2 Proficiency
- 169 overall
- 162 for listening, reading and speaking
- 169 for writing
LanguageCert International ESOL B2 Communicator (Written and Spoken)
- Overall Pass
- 33 for listening, reading and speaking
- 38 for writing
PTE Academic (online test not accepted)
- 59 overall
- 59 for listening, reading, speaking and writing
For more information about language qualifications see our English Language Requirements page.
You will need access to:
A computer (PC, laptop or Mac) operating on either:
- Windows 10 or later
- macOS 10.15 (Catalina) or later.
Most teaching materials are smartphone- and tablet-friendly. But we recommend a proper laptop or desktop for completing assignments comfortably.
Reliable internet access
- a wired connection
- a minimum download speed of 2 Mbps so you can take part fully in live sessions.
Speakers or headphones
- We recommend a headset with built-in microphone and earphones if you’re likely to study in an environment with background noise.
- A webcam is optional, but you may like to use one for some interactive sessions.
We’ll give you access to Office365 applications. This means you can use online versions of Microsoft Word, Excel, and PowerPoint and install these programs on up to five personal devices.
If your course requires specialist software, we’ll provide you with access to this and a licence that lasts throughout your studies.
See our detailed IT requirements for more information.
When you study with us, you can expect a first-class support structure so that you’re never alone in your studies.
But learning online does mean you have to motivate yourself and manage your own time.
Your most important commitment to your course will be time – the time to work through, reflect on and understand your teaching materials.
Before you start a course that involves a high degree of independent study, we recommend looking at the time you will be able to devote to your course each week:
- Be realistic
- Create a weekly schedule as a guide
If you have any questions about studying online, get in touch with our friendly team. We’re here to help.
Your course fee needs to be paid in full before you start your course.
We accept payment via Visa Debit, Visa Credit and Mastercard.
Ways to save
You may be able to get help funding this course via:
- discounts – if any discounts are available for this course, they’ll appear in the section below
- employer sponsorship – we accept full and partial fee payments from sponsors.
All our students are entitled to a University of Aberdeen student card. This gives you access to a range of student discounts around the city and online.
This course is designed for people who already have some basic skills in the Gaelic language.
It’s an undergraduate course, delivered at the absolute beginners’ level of Gaelic (A1 CEFR Gaelic).
If in doubt about whether your language skills are at the right level for this course, we’re here to help. Get in touch for advice via email.