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IT essentials

IT essentials image

What IT equipment will I need?

To study online with us, you'll need some basic IT equipment:

IT support

When you study with us online you’ll have access to the same IT support as our on-campus students. This includes:

  • a University of Aberdeen email address
  • personal file space on the University network that you can access remotely
  • our Remote VPN, giving you secure, authenticated access to your personal file space
  • access to Toolkit, our award-winning IT resource
  • access to our expert IT Service Desk.

After you pay for and enrol on a course, you’ll create a username and password for your personal IT account.

You’ll use this username and password to access your course via MyAberdeen, our Virtual Learning Environment (VLE).

You’ll also use this to access your University email account, where all your course-related emails will be sent.

What is Toolkit?

Toolkit is our award-winning resource for students, full of free apps, tutorials and guides to make study life easier.

It features lots of free digital skills training, with guides to common programs you’re likely to use when studying online.

Basic IT skills

If computers are new to you, take a look at the Toolkit guide to Basic IT Skills. It features easy-to-use guides to computer basics.

Toolkit is our award-winning resource for students, full of free apps, tutorials and guides to make study life easier.

It features lots of free digital skills training, with guides to common programs you’re likely to use when studying online, including:

Toolkit has prepared a really useful IT Induction for New Students.

As an On-demand Learning student, you’ll also have free access to Percipio – simple online training in a range of software, including Microsoft Office, Adobe Acrobat, Photoshop and more.

IT issues

If you have any IT issues while studying with us, our IT Service Desk is here to help. You can get help by:

Their normal operating hours are 8am-5pm GMT (BST). An out-of-hours helpline operates from 5pm to 8am GMT (BST) weekdays and provides 24-hour cover over weekends and public holidays. 

The IT Service Desk can assist with problems accessing course material or downloading software that we offer. Some technical issues encounter may be caused by the equipment (PC, laptop) you have, but if we can help, we will.