The second module was really crucial for me. It was about change management, and we’ve undergone an enormous amount of that, albeit not through choice. That module gave me a lot of techniques for planning and for change management, and to also shed some light on the challenges that my team have been facing. It ultimately helped us create a road map out of the pandemic, which has been really useful.
The third module was about stress and risk management. This third lockdown has mentally tested people. The resilience has gone, the energy from the first lockdown has gone, and people are really having to dig deep through this bit. This module helped me open my eyes to that reality.
I actually got my team involved in some of the tasks I had to do on the course, specifically the preparation for one of the assignments. I didn’t think it made sense for me to be doing the course in isolation, and so I involved them in doing SWOT (strengths, weaknesses, opportunities, and threats) and PESTEL (political, economic, social, technological, environmental and legal) analyses. There were a lot of takeaways from that which we’ll be moving forward with, so that in itself was really useful.
The fact that the course was online allowed me to study in my own time. I actually looked at it as my weekend job. Academically, it was a challenge. The course is rigorous, but that’s definitely not a bad thing.