First step: Set up your University email account

University email is the primary communication tool your tutors and School will use to contact you. It’s also the method you’ll use to contact University staff and students about your studies.

Your University email account is extremely important. You should check it at least once a week.

This article explains:

  • how to log in to your email account
  • University email features
  • how to forward University email to your personal email account
  • how to set up University email on your phone
  • tips for managing and using email well in your studies.

Your email account

You’ll be given a University of Aberdeen email account as soon as you become a registered student with us. The email service we use is Outlook on the web, hosted by Microsoft Office 365.

You can use your University account to send inquiries to your tutor, course coordinator and all members of staff. You’ll receive all updates, information and general communications here.

Email account features

  • 50GB mail storage (25MB maximum message size)
  • Compatible with mobile devices
  • Online address book of all University staff and students
  • Calendar facility

You can give other people access to your calendar, and schedule meetings, share contacts, tasks, files and folders with your colleagues.

How to access your email account

Log in to Outlook at using your University of Aberdeen username followed by For example,

Not sure what your username is?

Your username is the same one you use to access MyAberdeen. It’s in the format t99jb19.

Need more help?

If you have any issues with your email account, you can:

Why checking University email is essential

All emails relating to your studies will be sent to your University email account, not your personal email account. So it’s really important you get into the habit of using it and checking it frequently.

We do not accept failure to check your email as grounds for appeal.

For effective communication between you and your tutor, we recommend you check your inbox at least once per week.

Email account set-up tips

We want to make managing your email simple and stress-free. Here are some things you can set up now to streamline the process.

Forward your University emails to another email account automatically

You can set your University email account to forward all incoming messages to your personal or work email account – any account you check regularly. This is a good way to keep tabs on your course-related emails, making sure you do not miss any important announcements.

Just remember this is only useful to keep you updated. You should always log in to your University account to reply. Otherwise, replies will be sent from your non-University address.

How to set this up:

  • Go to Outlook Web App and click the Settings cog > View all Outlook settings > Email > Rules.
  • Click + Add new rule.
  • Write a name for your rule in box 1.
  • In step 2) Add a condition, select Apply to all messages.
  • In step 3) Add an action, select Forward to or Forward as an attachment to.
  • Select or type in the address you want to forward your emails to.
  • Click Save to save your rule.
Screenshot showing Microsoft Outlook's rule setup

Get University email on your phone

Android or iOS, you can access your University emails on your mobile with ease. View our Toolkit guides to get University email on your phone.

5 stress-free inbox tips

Organise your emails once a day

Don’t let email take over your life. Set aside some time for processing your University email account and do it just once a day.

Prioritise using the 80/20 rule

Also called the Pareto Principle, this rule states 80% of output comes from 20% of input. So, focus on the actionable 20%; the high-value emails that lead to maximum output. The 80% left can wait one to three days for a reply – and some might not need a reply at all.


Outlook has a built-in Archive folder and Archive action. Once you’re done with an email, archive it. It’s always there if you need to search for it. But it shifts it out of your inbox. This slims your inbox, so you only see the emails you need to focus on.

Create folders

You can create as many folders as you like in Outlook, then sort your emails into them. Try organising your folders by day of the week, eg ‘Reply by Wednesday’, or according to your priorities. You can use filters and the Rules function to sort emails into folders automatically as they arrive in your inbox.

Use the one-minute rule

It’s easy to let tiny tasks, like replying to an email, build up. But the growing pile can soon weigh you down, make you feel guilty and unproductive. Get into the habit of replying to an email right away if it will take you less than a minute. It’ll help you stay on top of your inbox and you’ll feel more productive too.

Learn more with our Toolkit guides

Have you seen Toolkit yet? It’s our online hub to help you build your digital skills. You’ll find guides and step-by-step videos for all the software we use.