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Equip yourself with the tools to evaluate non-technical skills (NTS) in your own workplace, whatever your industry.

NTS are the social, cognitive and personal management skills that enable safe and effective work performance. Skills like communication, situation awareness, decision-making, and managing stress and fatigue.

These skills are vital in all industries, but especially in high-risk industries like aviation, healthcare, shipping, agriculture and offshore drilling.

Access the latest research and examine real-life case studies to discover the best techniques to assess and improve these skills yourself. Learn online from academics who have been conducting industry-shaping NTS research for almost a decade.

This course is the first of its kind to share knowledge on NTS across industries, backed by years of relevant research, industry knowledge and contacts.

What will I study?

You’ll cover the history of non-technical skills, from crew resource management in aviation to more recent developments in farming and healthcare.

You’ll learn about the full range of non-technical skills required for safe work practice:

  • Social skills: teamwork, leadership, communication
  • Cognitive skills: situation awareness, decision-making, task management, cognitive readiness
  • Personal management: stress and fatigue management

You’ll discuss how these skills work together and separately, looking at examples from a range of industries. Evaluating the latest research, you’ll come to understand how these skills develop, can be maintained and improved.

You’ll also investigate the potential impact of NTS failures. A host of factors can adversely impact these skills (cultural variation, wellbeing, illness, design features and more). You’ll cover them all and learn to assess stress and fatigue management at work. You’ll also discover how these adverse factors can be reduced.

A vital part of assessing NTS are behavioural markers. You'll learn how these are developed and used as part of NTS training programmes.

By the end of this course, you’ll be able to...

  • Demonstrate knowledge and understanding of the key social, cognitive and personal management non-technical skills.
  • Evaluate the impact of non-technical skill failures across a range of industries.
  • Assess non-technical skills using behavioural marker systems.
  • Evaluate the impact of a range of factors on non-technical skill development and performance.
Car dashboard as seen from the driver's seat. Car is driving at high speed down an urban road at night.

Could situation awareness save your life?

Around 80% of aviation accidents are linked to human error. Piloting a plane, driving a car, handling machinery – when situation awareness slips, the risk of accident rises.

How can you boost your situation awareness skills? Read Dr Amy Irwin’s blog post to find out.

How will I study?

Non-Technical Skills in Industry is a 12-week course, delivered entirely online.

The course is taught at Masters level by academics from our School of Psychology, including Dr Amy Irwin. Amy has conducted pioneering NTS research for almost a decade across engineering, offshore drilling, agriculture, aviation and healthcare.

Your course is delivered through MyAberdeen, our Virtual Learning Environment (VLE). Also available as an app, you can access your learning materials on computer, smartphone and mobile device 24/7.

Your course features a range of resources, including:

  • pre-recorded online lectures to stream or download
  • journal articles illustrating the latest research relevant to NTS
  • animated videos to highlight learning points
  • slide shows
  • discussion boards to share opinions and ideas with colleagues and tutors
  • the online resources of our award-winning Sir Duncan Rice Library.

This course is the first of its kind to share knowledge on NTS across industries. Now you can learn more about this vital skill set whatever your industry or occupation.

Dr Amy Irwin, Applied Psychologist and course coordinator

Where will this take me?


Whatever your industry, you’ll gain career-enhancing skills and expertise on this course.

It could help you:

  • develop your Human Factors role in your current workplace
  • move towards a career in Human Factors consultation.

Your employer or professional institute may recognise this course for Continuing Professional Development (CPD). Talk to your employer or institute to find out more.

Further learning

You’ll earn 15 credits at Masters level (SCQF Level 11) with this course. You can use these credits towards further study. Find out more about credits.

You can expand your skills in this area with our Human Factors short course:

It’s a 12-week, online course taught by Dr Amy Irwin.

Combine these 15-credit courses and work towards a Postgraduate Certificate qualification (60 credits) in Human Factors or Applied Psychology.

Introduction to Human Factors

In October 2018, Dr Amy Irwin from the University’s School of Psychology presented a one-hour workshop on Human Factors in Industrial Practice. This is part one of the workshop, where Amy provides an overview of the topic.

Find out about upcoming workshops

Course coordinator

Am I ready?

This course has no formal entry requirements. You decide if it’s suitable for you.

The course is delivered at Masters level. At this level, you’d usually have at least:

  • a 2:2 (second-class) degree
  • or relevant experience in industry that supports this level of study.

Apply for this course